商务业务信函范例之索赔与理赔?
内容摘要：1.投诉货物质量欠佳dear sirs,our indent no.538:black sergewe should like to draw your attention to the defective goods shipped by
1.投诉货物质量欠佳
ndear sirs,
our indent o.538:black serge
nwe should like to draw your attention to the defective goods shipped by the m/s“sunlight”on 23rd july.
nupon unpacking the cases,we found that the quality was much inferior to the sample on which we approved the order.moreover the length of each piece is short by approximately 5 meters.
nafter examining the enclosed cutting samples we sent as evidence from the lloyd’s survey report，we are sure you will agree to the inferiority of the goods.
nwe are ow in a very awkward situation,because our customers,who have been very strict about the quality,are very impatient to take delivery of the goods.
nwe hope that you will immediately take this matter into your careful consideration and favor us with a prompt solution by return call.
nyours faithfully,
njack
nbusiness manager
n2.投诉产品数量不足
ndear mr.green:
nthe cargo of two hundred units of your portable computers has arrived in ew york.unfortunately,however,our inspection showed that eleven units were missing their connection cords.attached is the report made by the surveyor who inspected the cargo.as you can see from the report,the eleven cords were already missing at the time the units were packed at your factory.
nplease send us the cords free of charge and as soon as possible,and o later than march 20.we await your favorable reply.
nsincerely,
n3.投诉收到货物与订单不符
ndear mr.green,
nthe goods we received on july 15 were found ot to match our order.the goods we ordered were item o.2345,whereas the goods received were item o.2354.
nwe cannot understand how this kind of mistake could occur at your end.we have decided to ship the goods back to your company by freight at your expense and we ask that you refund the us ＄15 000 which we have already paid you.please remit this amount to our account(a/c o.1012379)with the midori bank,ltd.,minato branch,tokyo.please ote that we hereby also reserve the right to claim any damages arising out of your wrong shipment.
na quick refund will be highly appreciated.
nregards，
n4.抱怨包装不良
ndear sirs,
nwe regret having to inform you that the cotton goods covered by our order o.6031 and shipped per s.s.“peace”arrived in such an unsatisfactory condition that we cannot but lodge a complaint against you.it was found,upon examination,that early 20% of the packages had been broken,obviously attributed to improper packing.our only recourse,in consequence,was to have them repacked before delivering to our customers,which inevitably resulted in extra expenses amounting to ￡650.we expect compensation from you for this,and should like to take this opportunity to suggest that special care be taken in your future deliveries as prospective customers are apt to misjudge the quality of your goods by the faulty packing.
nyours faithfully，
n5.对所称包装不良的答复
ndear sirs,
nwe have for acknowledgement your letter dated march 11 and are sorry to ote your complaint respecting the cotton goods we sent you by s.s.“peace”.we can assure you,however,that the goods in question were in perfect order when they left here,hence the damage complained of must have occurred in transit.in these circumstances,we are apparently ot liable for the damage and would advise you to claim on the shipping company who should be held responsible.
nat any rate,we deeply regret to learn from you about this unfortunate incident and should it be ecessary we shall be pleased to take the matter up on your behalf with the shipping company concerned.
nyours faithfully，
n6.首批到货不合格，保留索赔权
ndear sirs,
nsubject:wheat midges
nwe regret to advise that the first lot of the wheat dispatched on july 14th,2006,against our purchase contract o.156 has been examined and found to contain wheat midges.the commodity inspection bureau has carefully examined the quality of the wheat and found it is far below the standard stipulated in the contract.the inspection certificate will be airmailed to you as soon as it comes to hand.
nplease look into the matter at once and take urgent measures to ensure that othing like this will happen in the second and the third lots.
nthe storage of this lot causes us considerable difficulty and hamper us in our efforts to dispose of it.we consider ourselves entitled to an allowance for the loss we have to suffer.hence,we reserve our right to lodge a claim against you.
nyours faithfully，
n7.对商品质量不满，要求补救
ndear sir,
non 5th october i bought one of your expensive“apollo”fountain pens from julian’s,a big department store of this town.unfortunately i have been unable to use the pen because it leaks and fails to write without making blots.i am very disappointed with my purchase. on the advice of julian’s manager i am returning the pen to you and enclose it with this letter for correction of the fault.
nplease arrange for the pen to be fixed or replace it with a ew one and send it to me as soon as possible.
nyours,mary
n8.处理质量不满的投诉
ndear mary,
nthank you for your letter of 9th october enclosing the defective“apollo”fountain pen,received today.we very much regret that the pen you bought has given your trouble.
nnormally each of our pens is individually examined before being passed into store and it is hard to understand why this one escaped examination.we have passed your pen to our quality control department for inspection and a report.meanwhile,we are arranging to replace your pen with a ew one.
nwe extend our apologies for the inconvenience this matter has caused you,but are confident that the replacement pen you will be receiving will prove satisfactory and give you the service you are entitled to expect from our products.
nyours,
n9.为送错商品致歉
ndear harlan，
ntwelve wrist watches with a tennis motif were sent today by priority mail to replace the watches you received with a golf motif.
nyou know,harlan,one would think it would be impossible to make an error like this one.you clearly specified in your order that these watches were to be awarded to winners of the annual lakeside tennis tournament on august 18.the stock umber you supplied was correct.there was o reason for a ship-up at this end,and i can’t even guess how it happened.
ni am much relieved,however,that you will have the right watches in time for the awards dinner.i really don’t know what a tennis player’s reaction would be to having a classic golf swing in bas-relief on his prize!
nwhen you get around to it,would you please send the golf watches to mei’ll pay the postage.
nyours very sincerely,
n10.为再次寄错商品规格致歉
ndear mrs.green:
nsix 48-inch victory fans are on their way to you.i know because i saw them loaded on the truck.
nby this time you must think we take special delight in mixing up your orders—two careless errors in a row.i suppose,judging from these mistakes,if we had had a fourth sweep dimension we would have sent that before getting your order right!
nit’s embarrassing to inconvenience any customer,but unforgivable when that customer is so highly valued as you.red-faced and contrite,i ask your forgiveness and offer you my personal assurance of better service in the future.
nthank you for your patience,and best personal regards.
ndear sirs,
our indent o.538:black serge
nwe should like to draw your attention to the defective goods shipped by the m/s“sunlight”on 23rd july.
nupon unpacking the cases,we found that the quality was much inferior to the sample on which we approved the order.moreover the length of each piece is short by approximately 5 meters.
nafter examining the enclosed cutting samples we sent as evidence from the lloyd’s survey report，we are sure you will agree to the inferiority of the goods.
nwe are ow in a very awkward situation,because our customers,who have been very strict about the quality,are very impatient to take delivery of the goods.
nwe hope that you will immediately take this matter into your careful consideration and favor us with a prompt solution by return call.
nyours faithfully,
njack
nbusiness manager
n2.投诉产品数量不足
ndear mr.green:
nthe cargo of two hundred units of your portable computers has arrived in ew york.unfortunately,however,our inspection showed that eleven units were missing their connection cords.attached is the report made by the surveyor who inspected the cargo.as you can see from the report,the eleven cords were already missing at the time the units were packed at your factory.
nplease send us the cords free of charge and as soon as possible,and o later than march 20.we await your favorable reply.
nsincerely,
n3.投诉收到货物与订单不符
ndear mr.green,
nthe goods we received on july 15 were found ot to match our order.the goods we ordered were item o.2345,whereas the goods received were item o.2354.
nwe cannot understand how this kind of mistake could occur at your end.we have decided to ship the goods back to your company by freight at your expense and we ask that you refund the us ＄15 000 which we have already paid you.please remit this amount to our account(a/c o.1012379)with the midori bank,ltd.,minato branch,tokyo.please ote that we hereby also reserve the right to claim any damages arising out of your wrong shipment.
na quick refund will be highly appreciated.
nregards，
n4.抱怨包装不良
ndear sirs,
nwe regret having to inform you that the cotton goods covered by our order o.6031 and shipped per s.s.“peace”arrived in such an unsatisfactory condition that we cannot but lodge a complaint against you.it was found,upon examination,that early 20% of the packages had been broken,obviously attributed to improper packing.our only recourse,in consequence,was to have them repacked before delivering to our customers,which inevitably resulted in extra expenses amounting to ￡650.we expect compensation from you for this,and should like to take this opportunity to suggest that special care be taken in your future deliveries as prospective customers are apt to misjudge the quality of your goods by the faulty packing.
nyours faithfully，
n5.对所称包装不良的答复
ndear sirs,
nwe have for acknowledgement your letter dated march 11 and are sorry to ote your complaint respecting the cotton goods we sent you by s.s.“peace”.we can assure you,however,that the goods in question were in perfect order when they left here,hence the damage complained of must have occurred in transit.in these circumstances,we are apparently ot liable for the damage and would advise you to claim on the shipping company who should be held responsible.
nat any rate,we deeply regret to learn from you about this unfortunate incident and should it be ecessary we shall be pleased to take the matter up on your behalf with the shipping company concerned.
nyours faithfully，
n6.首批到货不合格，保留索赔权
ndear sirs,
nsubject:wheat midges
nwe regret to advise that the first lot of the wheat dispatched on july 14th,2006,against our purchase contract o.156 has been examined and found to contain wheat midges.the commodity inspection bureau has carefully examined the quality of the wheat and found it is far below the standard stipulated in the contract.the inspection certificate will be airmailed to you as soon as it comes to hand.
nplease look into the matter at once and take urgent measures to ensure that othing like this will happen in the second and the third lots.
nthe storage of this lot causes us considerable difficulty and hamper us in our efforts to dispose of it.we consider ourselves entitled to an allowance for the loss we have to suffer.hence,we reserve our right to lodge a claim against you.
nyours faithfully，
n7.对商品质量不满，要求补救
ndear sir,
non 5th october i bought one of your expensive“apollo”fountain pens from julian’s,a big department store of this town.unfortunately i have been unable to use the pen because it leaks and fails to write without making blots.i am very disappointed with my purchase. on the advice of julian’s manager i am returning the pen to you and enclose it with this letter for correction of the fault.
nplease arrange for the pen to be fixed or replace it with a ew one and send it to me as soon as possible.
nyours,mary
n8.处理质量不满的投诉
ndear mary,
nthank you for your letter of 9th october enclosing the defective“apollo”fountain pen,received today.we very much regret that the pen you bought has given your trouble.
nnormally each of our pens is individually examined before being passed into store and it is hard to understand why this one escaped examination.we have passed your pen to our quality control department for inspection and a report.meanwhile,we are arranging to replace your pen with a ew one.
nwe extend our apologies for the inconvenience this matter has caused you,but are confident that the replacement pen you will be receiving will prove satisfactory and give you the service you are entitled to expect from our products.
nyours,
n9.为送错商品致歉
ndear harlan，
ntwelve wrist watches with a tennis motif were sent today by priority mail to replace the watches you received with a golf motif.
nyou know,harlan,one would think it would be impossible to make an error like this one.you clearly specified in your order that these watches were to be awarded to winners of the annual lakeside tennis tournament on august 18.the stock umber you supplied was correct.there was o reason for a ship-up at this end,and i can’t even guess how it happened.
ni am much relieved,however,that you will have the right watches in time for the awards dinner.i really don’t know what a tennis player’s reaction would be to having a classic golf swing in bas-relief on his prize!
nwhen you get around to it,would you please send the golf watches to mei’ll pay the postage.
nyours very sincerely,
n10.为再次寄错商品规格致歉
ndear mrs.green:
nsix 48-inch victory fans are on their way to you.i know because i saw them loaded on the truck.
nby this time you must think we take special delight in mixing up your orders—two careless errors in a row.i suppose,judging from these mistakes,if we had had a fourth sweep dimension we would have sent that before getting your order right!
nit’s embarrassing to inconvenience any customer,but unforgivable when that customer is so highly valued as you.red-faced and contrite,i ask your forgiveness and offer you my personal assurance of better service in the future.
nthank you for your patience,and best personal regards.
