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写给顾客的英文道歉信范文1
Dear Sir or Madam:
The Management of China World Hotel wish to extend its sincerest apologies nfor the inconvenience you were caused as we were unable top accommodate you on nyour arrival. This is not the normal manner in which we handle our guests nreservation and we regret any undue inconvenience you were caused as result.
We hope you found the accommodation at Beijing international hotel on nAugust 19 to be satisfactory. We regret that owing to your schedule of this nvisit, you were unable to return to our hotel on the next day. Kindly rest nassured that we will endeavor to ensure that your future visit to us will be ncomfortable one.
Thank you for your kind understanding and we look forward to the nopportunity to redeem ourselves y welcoming you back to China World Hotel nsoon.
With renewed apologies.
Yours Sincerely
写给顾客的英文道歉信范文2
Dear Mr. Shu
I would like to thank you for choosing the China World Hotel for your nrecently stay.
On behalf of management and staff, please accept my sincere apologies for nthe failed to extend your Golden Circle benefits of the King Size bed, golden ncircle appropriate floor and newspaper. during your stay with us on 01- 08th nNov.
As our valued guest, your comments and feedback are of utmost importance to nus. Mr. Shu, should you choose to return to our hotel, please let me know and I nwill ensure that your stay will restore you confidence in the quality service nupon which the Golden Circle stands.
My apologize once again and thank you for taking time to bring this matter nto our attention.
We are looking forward to welcome you back to hotel again if you would like nto give us chance to correct our mistake.
Should you have any inquiries, please feel free to contact me.
Kind and best regards.
Alfred Zhuang
写给顾客的英文道歉信范文3
March 20, 20__
Dear Mr. __,
I feel so sorry that my manager would be unable to perform your agreement nof meeting on Friday. Please forgive us for he have got something urgent to nBeijing.My manager also feels guilty for it and suggests If you would give us a nchance, we hope to put off the meeting in next Monday. I must genuinely make an napology to you for my failure of keeping my promise again.
Yours,
写给顾客的英文道歉信范文4
Dear Ms. Iwasaki,
Thank you for your positive comments regarding your experience while nstaying with the Westin Shanghai.
At the outset, please accept our most sincere apologies for the ninconvenience caused. Kindly rest assures that your concern has been well taken nand communicated to all concerned for immediate improvement. Ms. Iwasaki, as nwe’ve conducted a thorough investigation about all pinpointed issues you bought nout. Please allow us to explain the outcome for your reference.
Upon your arrival, our agent failed to locate your reservation. We nsincerely apology as our associate obviously mistakenly implemented the standard nchecking in procedure. The reservation for you and Ms. Hinako Muto were made nearly November, and never been deleted. We understand that you may requested the nKing Size room but actually we could not satisfy your request.
写给顾客的英文道歉信范文5
Dear Sir or Madam:
Many thanks for your fax dated 7th September address to General Manager nconcerning the problems you experienced during your last visit from 29th-30th nAugust. Mr. Ford, our General Manager is away on leave at present and therefore nI have taken the liberty of replying to you on his behalf.
Mr. Niemann, please accept our sincere apologies for the problems you have nexperienced - our policy, which you were unfortunately wrongly informed as a nnewnpolicy, stands that those Golden Circle members who are eligible for nupgrades may book through any channel, subject of course to room availability. I nhave subsequently taken appropriate steps to ensure that none of our other neligible Golden Circle guests are similarly inconvenienced in future.
I have also noted your comments concerning our housekeeping Staff and their nlack of English and basic courtesy and I assure you that we will be intensifying nour training efforts in both those areas in an effort to improve our nstandards.
It is only through feedback such as your own that we can judge ourselves nhonestly and enhance the overall experience for you, our valued guest and ntherefore I thank you for taking the time to put pen top paper.
We are normally very proud of the service which we offer at China World, nand thus, in an effort to redeem ourselves, we would like to offer you one nnight's complimentary accommodation when next you visit Beijing. To this end, I nwould be grateful if would contact me personally and I will gladly make the nnecessary arrangements on your behalf along with any specific requirements you nmay have.
My apologies once again and I look forward to welcoming you back to China nworld Hotel in the near future.
Regards
Alfred Zhuang
Front Office Manager
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